We love to help!

Here is a list of some of the most frequently asked questions that we receive.

My-Cool-SMS in a Nutshell

• What is My-Cool-SMS and what services does it offer?
• Do I need a SIM card to use My-Cool-SMS?
• Can I receive SMS with My-Cool-SMS?
• What is the difference between Sender ID and a dedicated virtual number?
• Can I send SMS to people that do not have My-Cool-SMS?
• Can I use My-Cool-SMS on my Android device?
• Can I use My-Cool-SMS on my iPhone, iPad or iPod Touch?
• Will My-Cool-SMS help reduce my phone bill?
• Can I have an own number with My-Cool-SMS?
• Does My-Cool-SMS send long (concatenated) SMS?
• Does My-Cool-SMS send Unicode SMS?
• Does My-Cool-SMS have delivery reports?
• Are there any roaming charges with My-Cool-SMS?

About My-Cool-SMS Products

• What My-Cool-SMS account is perfect for me?
• Can I use My-Cool-SMS via API?
• When do I need My-Cool-SMS Mobile Suite?
• When do I need My-Cool-SMS Executive Suite?
• Does My-Cool-SMS have a prepaid (pay as you go) account?
• Does My-Cool-SMS have a monthly plan?
• How can I integrate My-Cool-SMS into my own applications?
• Does My-Cool-SMS offer a refund if I'm not satisfied?

About SMS Text Messaging

• What is SMS Sender ID?
• What is a Unicode SMS?
• What is GSM?
• What is a concatenated SMS?
• What is a Mobile Network Code (MNC)?
• What is a Mobile Country Code (MCC)?
• What is a Mobile Switching Center (MSC)?
• What is an IMSI (International Mobile Number Subscriber Identity)?
• What is an HLR Lookup?
• What are roaming charges?
• What is UCS-2?

Common Problems

• I can not login. Can you help?
• I forgot my password. What should I do?
• I did not receive my activation email. What should I do?